Yes, it is entirely possible to transfer the management of a lock from your current Keyless account to another agency. This allows the new agency to take full control of the unit and its associated access settings. The process is straightforward and can be completed independently through the Keyless web portal—there is no need for intervention from our technical team if the following steps are followed Carefully.

Step-by-Step Instructions to Transfer Lock Management:

1. Access the Web Portal:

Start by logging in to your Keyless account using the web browser version, not the mobile application. This functionality is only available through the web interface.

2. Navigate to the Units Section:

Once logged in, go to the ‘Units’ tab in your dashboard. Locate the specific unit that you wish to transfer.

3. Delete the Unit:

Select and delete the unit that you want to assign to the new agency. This will unlink the unit from your account, preparing it for reassignment.

4. Remove Associated Locks:

Next, head to the ‘Locks’ section. Identify all the locks that were previously assigned to the deleted unit.

You will need to delete each of these locks as well, as they are tied to your account’s management permissions.

5. Important – Save the QR Codes First:

Before deleting any lock, make sure to go into the lock details page and download the QR code

associated with each device. This QR code is essential—it allows the new agency to register and pair the lock with their own Keyless account.

• Note: Once a lock is deleted, the QR code cannot be recovered.

6. Share the QR Code with the New Agency:

After the locks and units have been successfully removed, send the saved QR codes securely to the receiving agency. They will use these codes to register the locks under their account and assume full control of access settings, user permissions, and management. If all steps are followed correctly, the transition should be seamless, and the new agency can begin managing the unit and its locks immediately. Should you encounter any issues during the process or have additional questions, feel free to reach out to our support team—we’re happy to assist.