Welcome to OjiSmart. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit www.ojismart.com create an account, place an order, or contact us.
By using our Website, you agree to the practices described in this Privacy Policy.
- WHO WE ARE
OjiSmart is a smart lock solutions provider based in the United Arab Emirates, offering smart door locks, cabinet locks, hotel locks, and related products and services.
If you have any questions about this Privacy Policy, you can contact us at:
Email: info@proteckglobal.com
Phone: +971 50 205 7509
- WHAT THIS POLICY COVERS
This Privacy Policy applies to:
- Visitors to our Website
- Customers who buy products or services from us
- Users who create an account or submit inquiries (including B2B inquiries)
- Users who contact us via forms, phone, email, or messaging platforms
It does not apply to third-party websites or services that we do not control.
- INFORMATION WE COLLECT
3.1 Information you provide directly
We may collect the following information that you provide to us:
- Account details: name, email address, phone number, password
- Contact details: name, email, phone number, company name, address
- Order information: billing details, shipping address, order history
- B2B inquiries: company name, contact person, job title, project details
- Support requests: messages, feedback, and any attachments you send us
3.2 Payment information
Payments made on our Website are processed by third-party payment providers. We do not store your full card number, CVV, or full payment details on our servers. We may receive limited payment confirmation data such as transaction ID and status.
3.3 Information collected automatically
When you use our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website or campaign (if any)
3.4 Cookies and similar technologies
We may use cookies and similar technologies to:
- Keep you logged into your account
- Remember your cart and preferences
- Measure traffic, performance, and campaigns
You can manage cookies in your browser settings. However, disabling some cookies may affect how the Website works.
- HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
- To operate and maintain the Website
- To process your orders and deliver products
- To create and manage your account
- To handle customer support and respond to inquiries
- To send you order confirmations, updates, and service messages
- To improve our products, services, and user experience
- To manage promotions, offers, or loyalty programs (if applicable)
- To comply with legal obligations and protect our legal rights
With your consent, where required by law, we may also:
- Send you marketing communications about new products, offers, and updates
- Use cookies and analytics to understand how users engage with our Website
You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.
- LEGAL BASIS (FOR USERS IN THE EEA / UK)
If you are located in the European Economic Area or the United Kingdom, we process your personal data based on:
- Contract: to process your orders and provide services
- Legitimate interests: to improve the Website, prevent fraud, and manage business operations
- Consent: for optional cookies and marketing communications
- Legal obligation: where processing is required by law
- HOW WE SHARE YOUR INFORMATION
We do not sell your personal data.
We may share your data with:
- Service providers and partners, such as:
- Payment processors
- Delivery and courier companies
- IT hosting and maintenance providers
- Analytics and marketing tools (if used)
- Professional advisors, such as legal, accounting, or compliance advisors
- Authorities or regulators, if required by law or to protect our rights, property, or safety
All third parties are required to handle your personal data securely and use it only for the purposes we specify.
- INTERNATIONAL TRANSFERS
Our Website is operated from the United Arab Emirates. Your information may be transferred to and stored in other countries where our service providers operate. When we transfer data, we aim to ensure an appropriate level of protection in line with applicable laws.
- DATA RETENTION
We keep your personal data only for as long as needed to:
- Fulfil the purposes described in this Privacy Policy
- Provide you with products and services
- Comply with legal, accounting, or reporting requirements
After this, we will securely delete or anonymise your data.
- HOW WE PROTECT YOUR INFORMATION
We use reasonable technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no system or transmission over the internet is completely secure, and we cannot guarantee absolute security.
- YOUR RIGHTS
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Object to certain types of processing
- Withdraw consent, where processing is based on consent
- Request a copy of your data in a portable format, where applicable
To exercise any of these rights, please contact us at:
Email: info@proteckglobal.com
We may ask you to verify your identity before fulfilling your request.
- COOKIES
You can control cookies through your browser settings. Common options include:
- Blocking all cookies
- Blocking third-party cookies
- Clearing cookies when you close your browser
Please note that some parts of the Website may not function properly if cookies are disabled.
- THIRD-PARTY LINKS
Our Website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or content of those third parties. We recommend that you read their privacy policies before providing any personal data.
- CHILDREN’S PRIVACY
Our Website and products are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly to stay informed about how we protect your information.
- CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you can contact us at:
OjiSmart
Website: www.ojismart.com
Email: info@proteckglobal.com
Phone: +971 50 205 7509